Human Scaffold Resources
Transforming a Medical Clinic's Culture and Operations
A medical clinic owner felt overwhelmed, struggling with payroll and staff turnover. Morale was low, and they wondered if stress and instability were inevitable.

All resources

How to Manage Conflict in Your Clinic Team: Free Downloadable Guide
Discover a free, self-paced tool designed specifically for anyone working on a healthcare team or medical clinic to improve communication and reduce conflict. This article introduces the Conflict Companion Guide —a simple, three-question quiz with short explainer videos that helps you identify your conflict style and learn how to collaborate more effectively with your team.

The CBCF Framework: Why Great Clinicians Struggle with Feedback (and How Better Communication Changes Everything)
Why do exceptional clinicians often struggle with feedback and difficult conversations? Discover the CBCF Framework... a practical approach to strengthening collaboration, boundaries, communication, and feedback so your clinic can build healthier teams and reduce unnecessary turnover.
Wish You Had More... Staff? Time? Funding?
Introducing new possibilities regarding how we limit our thinking.

LOOKING FOR A CREATIVE SPARK?
Three thinking strategies for high norms peeps who have trouble thinking outside the box.
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How This Law Firm Boosted Team Engagement with One Simple Language Shift
The top five insights that emerged from using this model with my already successful law firm, and why medical clinic leaders should consider it too.
Strengthening Governance in Ontario Family Health Teams
Mike explores the importance of Executive Director (ED) relationships with their Board of Directors with Dinny Matthew, Executive Director of the Prescott Family Health Team. Strong boards build trust and empower their EDs to lead confidently. The discussion highlights the importance of assertiveness, communication, and the value of finding allies on the board. By being transparent, accountable, and authentic, EDs can earn trust, foster support, and drive meaningful change, even when navigating (sometimes) challenging board dynamics.
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