Human Scaffold Resources

Transforming a Medical Clinic's Culture and Operations

A medical clinic owner felt overwhelmed, struggling with payroll and staff turnover. Morale was low, and they wondered if stress and instability were inevitable.

A laptop with a stethoscope on top of it.

All resources

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An article written about managing conflict on healthcare teams and in medical clinics.
Blog

How to Manage Conflict in Your Clinic Team: Free Downloadable Guide

Discover a free, self-paced tool designed specifically for anyone working on a healthcare team or medical clinic to improve communication and reduce conflict. This article introduces the Conflict Companion Guide —a simple, three-question quiz with short explainer videos that helps you identify your conflict style and learn how to collaborate more effectively with your team.

A person speaking about constraints.
Blog

Wish You Had More... Staff? Time? Funding?

Introducing new possibilities regarding how we limit our thinking.

A person looking at a spark for creativity and the word POW.
Blog

LOOKING FOR A CREATIVE SPARK?

Three thinking strategies for high norms peeps who have trouble thinking outside the box.

the DISCOMFORTABLE COMPASS: BOOSTING ENGAGEMENT WITH YOUR TEAM
Blog

How This Law Firm Boosted Team Engagement with One Simple Language Shift

The top five insights that emerged from using this model with my already successful law firm, and why medical clinic leaders should consider it too.

family health team governance
Podcast

Strengthening Governance in Ontario Family Health Teams

Mike explores the importance of Executive Director (ED) relationships with their Board of Directors with Dinny Matthew, Executive Director of the Prescott Family Health Team. Strong boards build trust and empower their EDs to lead confidently. The discussion highlights the importance of assertiveness, communication, and the value of finding allies on the board. By being transparent, accountable, and authentic, EDs can earn trust, foster support, and drive meaningful change, even when navigating (sometimes) challenging board dynamics.

Mike with Dinny, healthcare leader
Podcast

Every Seat Leads: Building Strong Teams with Clear Governance

In this episode, Mike Zimic speaks with Dinny Mathew, Executive Director of the Prescott Family Health Team. From physician training in India to public health and leadership in Ontario, Dinny shares lessons on resilience, governance, and culture. Together they explore how strong foundations and everyday actions empower staff to lead from any seat.

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